Service Level Agreement Digitalocean

„We“/Us“/“Unser“/Cloudways Ltd.“ means Cloudways Ltd., whose registered office is at 52 Springvale Pope Pius XII Street, Mosta, Malta and/or any of its subsidiaries and/or associated companies involved in the provision of the Services. „you“/“your“/“yourself“/“user“ means the user of the Website and/or the customer of the Services. „Services“ means all services offered by Cloudways Ltd. on its website, including but not limited to the provision, management and management of cloud applications – commonly referred to as „cloudways platform“. DigitalOcean offers Kubernetes managed services for businesses. This feature helps users deliver kubernetes quickly and improves resource utilization. DigitalOcean Kubernetes applications can be run in any supported environment. 2.2 If you decide to provide information and suggestions about problems or proposed changes or improvements to the Sites and Services („Feedback“), you grant us an unlimited, permanent, irrevocable, non-exclusive, fully remunerated, free right to use the Feedback in any way and for any purpose, including the improvement of the Sites and Services and the creation of other products and services. Only recourse. The aforementioned indemnification is the customer`s sole remedy in the event of interruption or other failures in the services.

In the event of disagreement on the amount of compensation to be paid to the customer, UpCloud`s decision on this matter is binding and final. tl;dr If you violate these rules, we may temporarily suspend access to your account and services. UpCloud debits the service by debiting credits from the customer`s service account on a prepaid basis after the customer has placed the order. Invoices are provided to the customer`s service account. With the exception of credits offered free of charge by UpCloud for a test period, the customer acquires credits deposited into the customer`s service account. The customer can only order the service if he has sufficient credits on the service account. Credits are non-refundable unless UpCloud decides otherwise at its own discretion….